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Where do you start with a business request?

Writer's picture: Michael LogginsMichael Loggins

Problem framing is a crucial step in the problem-solving process that helps to define and understand a problem in a specific way. By focusing on the key elements of a problem and generating creative solutions, problem framing can help to clarify the problem and its context, prioritize efforts, communicate the problem effectively, and evaluate potential solutions.


Here are five reasons why problem framing is important, along with some activities that can be facilitated to support it:


  1. It helps to clarify the problem and its context: Problem framing helps to identify the causes and consequences of a problem, which can make it easier to understand and address. Some activities that can be facilitated to support this include:


  • Asking open-ended questions to better understand the problem

  • Creating a problem statement or problem definition

  • Brainstorming potential causes and consequences of the problem


  1. It helps to generate creative solutions: By focusing on specific aspects of a problem, problem framing can help to generate ideas that might not have been considered otherwise. Some activities that can be facilitated to support this include:


  • Brainstorming ideas with the group

  • Encouraging the group to think outside the box

  • Using lateral thinking techniques, such as the "5 Whys" method, to identify root causes of the problem.


  1. It helps to prioritize efforts: Problem framing can help to prioritize efforts by identifying the most pressing or important aspects of a problem. This can help to ensure that resources are used effectively and efficiently. Some activities that can be facilitated to support this include:


  • Identifying the most pressing or important aspects of the problem

  • Prioritizing potential solutions based on their feasibility and impact

  • Using decision-making tools, such as a decision matrix, to evaluate and compare potential solutions


  1. It helps to communicate the problem: Problem framing helps to communicate the problem in a clear and concise manner, which can be helpful when working with others to solve the problem. Some activities that can be facilitated to support this include:


  • Defining the problem in clear and concise language

  • Using visual aids, such as diagrams or charts, to communicate the problem

  • Seeking input and feedback from others to ensure that the problem is understood


  1. It helps to evaluate potential solutions: Problem framing provides a framework for evaluating potential solutions based on their feasibility and impact. This can help to ensure that the most appropriate solution is chosen. Some activities that can be facilitated to support this include:


  • Creating a list of criteria for evaluating potential solutions

  • Assessing the feasibility and impact of each potential solution

  • Selecting the solution that best meets the identified criteria


There are a variety of activities that can be facilitated to support problem framing, such as group discussions, brainstorming sessions, and workshops. It may also be helpful to involve a facilitator or facilitators to guide the process and ensure that the group stays on track.


In conclusion, problem framing is a critical step in the problem-solving process that can help to clarify the problem, generate creative solutions, prioritize efforts, communicate the problem effectively, and evaluate potential solutions. By using problem framing, organizations and individuals can more effectively address challenges and achieve their goals.

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